SERVICES

SERVICES

At Med Therapeutics we understand the importance of quality and timely customer service.

Our team are available at any time of day to help you. Please feel free to call us at the head office or mobile, or equally chat to us via the website chat system. Queries on how to use our systems, maintenance or repairs can all be dealt with by our team here in the UK.

Phone: 01452 651600

Email: customer.services@medtherapeutics.com

Our general manager is always available to support you, so please also feel free to contact him.

 

Mike Upton, General Manager, 07727 264751

Education

Training

Advisory Service

Training Enquiry

In order to benefit fully from the Med Therapeutics products, we offer a through and flexible training program to suit your team, location, clinical setting and budget.

Training can be delivered at our Distributors premises, in your facility or remotely via Skype. We would recommend allowing approximately 2 hours for onsite training and our team are flexible to provide this nationwide as required.

To enquire about training availability, please complete the form or email  

Unsure of what is required to meet your patient specific needs?

Want to obtain a better understanding of how Therapeutic Surface Systems can assist with Pressure Area Care.

We are available via the online chat or telephone 24 hours a day, to assist with your technical queries. For urgent matters, please call Mike on 07727 264751 or Katie on 07748 115450.

 

Do you have a complex patient or difficult set up? Our knowledgeable team lead by our General Manager, Mike Upton are happy to assist no matter how in depth of small your enquiry.

Testimonial - Anonymous 

"I was at the end of my tether with a system set up for a high-risk patient, not knowing what to do. I picked up the phone and spoke to Mike's team. I received fantastic support and advise which, felt tailored to my knowledge of the system operation. Mike also arranged onsite training for my team and I"

Repairs & Maintenance

Service and Repair Centre

We have a Service and Repair Centre with an experiences, knowledgeable team who are able to assess any product faults, report back on recommendations as well as undertaking servicing and repairs.

Our team operate throughout the UK and Ireland, offering a wealth of knowledge and experience to carry out servicing and maintenance on not only our pressure area care products but those from other manufacturers, thus you can keep all your maintenance through one supplier.

Contact

Registered Office:

Med Therapeutics Limited, Archer house, Britland Estate, Northbourne Road, Eastbourne BN22 8PW

Telephone: 01323 913528

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